Oracle

Oracle CX Cloud Suite

 

The Oracle CX Application Suite is the most complete and best-of-breed range of applications for the digital age. Covering all the core functions of Marketing, Sales, Commerce, and Service, as well as a set of additional point solutions addressing very specific challenges.

 

The Oracle CX Suite is all in the cloud, making it easier to manage and easier to implement. Capventis provides expertise and services around all of these solutions, leveraging our experience built up through multiple projects going back to the ‘90s.

 

Oracle Marketing Cloud transforms sales and marketing with award-winning marketing technology and expertise. It provides CMOs with data-driven solutions to unify marketing resources and empower teams to deliver more personalised customer experiences and content across every channel. It comprises of marketing automation, cross-channel orchestration, data management, testing & optimisation, and content marketing capabilities and modules, that enable you to attract and retain customers.

Oracle Sales Cloud enables a modern, comprehensive and smart approach to Sales. It enables mobile sales force automation, sales performance management – including territory, quota and forecast management, as well as incentive compensation – social collaboration, and partner relationship management. It also provides sales intelligence through real-time reports and dashboards – anytime, anywhere, and on any device – providing key insights and information, and enabling immediate action.

Oracle Commerce Cloud enables you to simplify the buying process and provide relevant content, by offering an e-commerce platform focused on personalised experiences, business user enablement, and scalability. It is the most extensible e-commerce platform offering organisations the flexibility and agility needed to get to market faster and deliver desired experiences across any device. It is designed for the needs of any business selling products online, enabling selling experiences for B2C and B2B.

Oracle Service Cloud (formerly known as RightNow), provides the most comprehensive, complete and fully integrated omni-channel Customer Service solution in the cloud. It comprises Web Customer Service, Cross-Channel Contact Centre, Knowledge Management and Policy Automation capabilities, as well as Outreach, Feedback, Social and Sales functions to helping organisations increase provide a better service experience and adoption, build trust and strengthen relationships, reduce costs and effort, as well as cross and up-sell.

Oracle Policy Automation is an end-to-end solution that will help you to capture, model, manage, deploy and analyse complex legislation and other document-based rules and policies across business areas, applications, channels and processes. It enables organisations to deliver services and consistently determine policy obligations to maintain full compliance with laws and regulations.

Oracle Marketing Cloud transforms sales and marketing with award-winning marketing technology and expertise. It provides CMOs with data-driven solutions to unify marketing resources and empower teams to deliver more personalised customer experiences and content across every channel. It comprises of marketing automation, cross-channel orchestration, data management, testing & optimisation, and content marketing capabilities and modules, that enable you to attract and retain customers.

Oracle Sales Cloud enables a modern, comprehensive and smart approach to Sales. It enables mobile sales force automation, sales performance management – including territory, quota and forecast management, as well as incentive compensation – social collaboration, and partner relationship management. It also provides sales intelligence through real-time reports and dashboards – anytime, anywhere, and on any device – providing key insights and information, and enabling immediate action.

Oracle Commerce Cloud enables you to simplify the buying process and provide relevant content, by offering an e-commerce platform focused on personalised experiences, business user enablement, and scalability. It is the most extensible e-commerce platform offering organisations the flexibility and agility needed to get to market faster and deliver desired experiences across any device. It is designed for the needs of any business selling products online, enabling selling experiences for B2C and B2B.

Oracle Service Cloud (formerly known as RightNow), provides the most comprehensive, complete and fully integrated omni-channel Customer Service solution in the cloud. It comprises Web Customer Service, Cross-Channel Contact Centre, Knowledge Management and Policy Automation capabilities, as well as Outreach, Feedback, Social and Sales functions to helping organisations increase provide a better service experience and adoption, build trust and strengthen relationships, reduce costs and effort, as well as cross and up-sell.

Oracle Policy Automation is an end-to-end solution that will help you to capture, model, manage, deploy and analyse complex legislation and other document-based rules and policies across business areas, applications, channels and processes. It enables organisations to deliver services and consistently determine policy obligations to maintain full compliance with laws and regulations.

Get In Touch