Client Testimonials

Our biggest advocates are our customers. Nothing we claim or say can replace the statements from our client’s experiences.

Capventis provided high quality support throughout! They were always patient with our learning, our many questions and at the same time were efficient and smart with the use of our time. Thank you!

Senior Business Consultant, Talent EffectivenessAdidas

Our experience with Capventis has been transformative for our business processes and the drive for improved operational data-driven decision making. The business and management processes employed provided a focused and practical engagement, together with fantastic background knowledge, skillsets and maturity in our subject area. The ability to work productively within agreed boundaries without overburdening our staff was very impressive, and individual consultant skillsets and performance is outstanding and of a higher quality than we would typically see. Very happy with this service!

Business Intelligence ManagerBelfast Health & Social Care Trust

I wish to acknowledge the excellent work carried out by Capventis, and I am highly satisfied with the quality and end-result. The customer service provided by the Capventis team was outstanding. They displayed a high commitment to delivering service excellence throughout the project, consistently showed initiative and were proactive in giving advice concerning the survey build and report to ensure the best result to suit the needs of my new business. I have dealt with many suppliers assisting with projects over the years who were good to work with in partnership, but I have never experienced the level of customer service provided by Capventis. I would be happy to recommend Capventis to prospective customers as a result of the very high quality of work and the outstanding customer experience delivered.

Founder and Director Gilt Edge Futures Limited

The Capventis team were very helpful in the deployment of our project. They are very competent on the Qualtrics toolset and always offer realizable and effective solutions to the problems that arise. Their attention to detail always identified the issues we had and provided the best solutions. Throughout the deployment, we worked in a very collaborative way which allowed us to deploy complex processes in record time. We can trust the Capventis team; they keep deadlines and always meet their commitments. They are also very responsive and always respond efficiently and quickly to requests made. During the training, they showed their flexibility in the face of various problems encountered but also its dynamism and energy. I am very happy to be able to continue working with them.

Head of CXGemalto

We have a great relationship with Capventis. They’ve really helped us to get the most out of our data. Our engagement and resulting applications have even increased our use of our CRM system Veeva.

Business Performance Manager EuropeAlimera Sciences

The team from Capventis were great. They took time to understand our setup, what we needed and what could really add benefit to us. The recommendations they shared have given us clear guidance to move forward with our Zendesk setup in order to drive a better agent and customer experience.

Customer LeadPatch

Capventis were willing to get involved and worked as a true partner. The entire Capventis team were very supportive, well organised, and very capable. I felt they always had our best interest at heart.

― Head of CX, Kingspan
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Capventis provided excellent and professional communications throughout the project. They are extremely knowledgeable on Qualtrics and possess excellent problem-solving abilities. The Capventis project team made a great effort to understand our needs and apply the relevant solutions to problems.

― Data Scientist, Morgan McKinley
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Capventis were fantastic in project managing our upgrade in the Qualtrics platform, they demonstrated exceptional knowledge of the industry and knew exactly what we were looking for. They helped us shape and build out our dashboards to present a slick and easy to use system for our team who are spread across the Mediterranean.

― Head of Customer Support, Simpson Travel
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The support we received from Capventis was ideal for our situation. Qualtrics was to be used to implement a new analytical discipline in our business. A good grasp of the system would be vital, and the team at Capventis provided the perfect amount of support to get us there.

― Internal Comms & Engagement Co-ordinator, Hodge Bank
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Capventis possess very good expertise and knowledge on all functionalities of the Qualtrics platform – they gave very reactive support and listened to all of our needs. Our trainer quickly understood the problems in our sector and adapted to our requirements successfully.

― Customer Data Scientist, Janssen

Working with Capventis was the best decision we made when customising Zendesk to best suit our needs. From the initial requirements call straight to implementation we were very pleased how smoothly the project progressed. Throughout UAT, Capventis were very understanding, clear and helpful & we were extremely impressed with the final product. If you require assistance to customise Zendesk, we highly recommend Capventis

― Head of Customer Support, OpenJaw Technologies

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