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  I use “clouds” as most people have inadvertently switched to using multiple cloud providers - each hooking you into their collective ecosystems. I seem to have acquired a few: Dropbox, iCloud, Microsoft Office 365 - then we have email and messaging: proton-mail, Gmail, Hotmail, signal,...

We have all been there staring at an appliance that is not working and we know subconsciously that we are entering the world of shoddy on-site service.  If you have been through this experience you will actually recognise that there are in fact six steps...

  In my previous blog post I pointed out that “technology alone does not solve all the problems, nor turn around a poor-performing business”, and that even though technology may be important, it won’t “save the day in isolation” because “processes, culture and people are also...

I used to be the technical director of an international broadcast facilities group, handling everything from live television to films and radio. This meant I spent a surprising amount of time on-air either filling in for missing DJs, becoming a technology journalist and eventually hosting...

Customer 360-degree view is a phrase that most companies will be familiar with. It refers to this idea of having a complete view of the customer, by aggregating data from various sources, systems, and areas – from Marketing to Sales to Service and Support. Companies generally...

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