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  In my previous blog post I pointed out that “technology alone does not solve all the problems, nor turn around a poor-performing business”, and that even though technology may be important, it won’t “save the day in isolation” because “processes, culture and people are also...

I used to be the technical director of an international broadcast facilities group, handling everything from live television to films and radio. This meant I spent a surprising amount of time on-air either filling in for missing DJs, becoming a technology journalist and eventually hosting...

Customer 360-degree view is a phrase that most companies will be familiar with. It refers to this idea of having a complete view of the customer, by aggregating data from various sources, systems, and areas – from Marketing to Sales to Service and Support. Companies generally...

    Now I’m not sure about you, but whenever a piece of technology I own stops working, I get a really deep sinking feeling.  I am a Computer Scientist by training, which means I have some background and ability to locate and fix the problem, however,...

Last week I was in Las Vegas, for the second year in a row, representing Capventis at the Modern Customer Experience conference organised by Oracle. Once more, it was great to have the opportunity to hear from, share with, and meet so many thought leaders,...

Data comes in many shapes and forms although it always has to originate somewhere: a data owner. In most business environments, the data owner is a real entity – a person, another company, or a sensor attached to a thing. Data suffers from a problem though...

123 working days into my new role as Commercial Director at Capventis, and I’ve much to ponder about career changes, software vendor partnering and the value of data. My start back in October was initially intimidating because of the sheer volume of information and knowledge I...

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