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How often do you visit the local shop and get asked at the checkout counter “Hi, how are you”? I get asked that often, I obviously visit the local shop too much and should really start managing my finances better, but I digress. Up until yesterday,...

  A few years ago, I was standing in the CEO’s office of an international bank as he waved his iPad around. “I want this connected to the bank network!” “But what do you want to do with it?” “I have no idea, but everyone else has one …” I...

  I use “clouds” as most people have inadvertently switched to using multiple cloud providers - each hooking you into their collective ecosystems. I seem to have acquired a few: Dropbox, iCloud, Microsoft Office 365 - then we have email and messaging: proton-mail, Gmail, Hotmail, signal,...

We have all been there staring at an appliance that is not working and we know subconsciously that we are entering the world of shoddy on-site service.  If you have been through this experience you will actually recognise that there are in fact six steps...

  In my previous blog post I pointed out that “technology alone does not solve all the problems, nor turn around a poor-performing business”, and that even though technology may be important, it won’t “save the day in isolation” because “processes, culture and people are also...

I used to be the technical director of an international broadcast facilities group, handling everything from live television to films and radio. This meant I spent a surprising amount of time on-air either filling in for missing DJs, becoming a technology journalist and eventually hosting...

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