Digital Solutions

Digital Solutions for Customers & Partners

 

Capventis specialise in the areas of Experience Management, Data Analytics and Business Improvement.  Perfect experience to us means ‘simple and effective’, serving the interests of every player. ‘Digital Solutions’ leverage technology to enable the perfect experiences.

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Digital Solutions


  • Hybrid of Technologies, Cloud, Premise
  • Enabling Customer & Business Interactions
  • Winning Propositions

CEXM (Customer Engagement And Experience Management)


  • Customer Engagement
    • Connect with your customers on any channel
      • Support – tracking customer requests
      • Guide – customer self service
      • Chat – live chat and messaging
      • Talk – call centre integration
  • Experience Management
    • Employee Experience
    • Brand Experience
    • Product Experience
    • Customer Experience

Data Analytics


  • Business Analysis
  • Business Intelligence
  • Data Visualisation
  • Guided Analytics
  • Predictive Analysis
  • Data Warehouse

Processing Management


  • Functions of the Business
  • CRM / ERP / Data Processing

Business Improvement


  • EJM (Experience Journey Mapping)
  • Digital Enablement
  • CRM
  • CX

CEXM (Customer Engagement And Experience Management)


  • Customer Engagement
    • Connect with your customers on any channel
      • Support – tracking customer requests
      • Guide – customer self service
      • Chat – live chat and messaging
      • Talk – call centre integration
  • Experience Management
    • Employee Experience
    • Brand Experience
    • Product Experience
    • Customer Experience

Digital Solutions


  • Hybrid of Technologies, Cloud, Premise
  • Enabling Customer & Business Interactions
  • Winning Propositions

Communications Management


  • Transact via any Channels (Omni)
  • Messaging & Connecting
  • Mobile, Desktop, Notebook, Wearable
  • Social Platforms and Applications

Data Management & Integration


  • Capture, Retrieve, Process, Cleanse, Present
  • Integrate from Anywhere to Anywhere
  • Internet of Things (IoT)
  • Micro Messaging, Security

Processing Management


  • Functions of the Business
  • CRM / ERP / Data Processing

Business Intelligence


  • Hybrid of Technologies, Cloud, Premise
  • Enabling Customers & Business Interactions
  • Winning Propositions

Customer Experience


  • Customer-Facing Applications
  • Research, Receive, Transact, Feedback

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