Future of CX
Breakfast with Capventis
Join us and Zendesk in person in Dublin on the 22nd of September at 9am for a Breakfast event on the Future of CX. Here’s what to expect:
– A deep dive into the Future of CX
– A great speaker line-up, including leading retailer Brown Thomas Arnotts and their journey with CX
– A fantastic opportunity to network with other CX professionals
– A nice breakfast to start your day
Register here:
Agenda
9:00am
Breakfast with Capventis & Zendesk
9:30am
Keynote: Current state of CX & where it’s heading
9:50am
5 Big Bets for the Future of CX
10:10am
Break
10:25am
Brown Thomas Arnotts & their CX Journey
10:50am
CX in Action – Live Demo
11:00am
Q&A and Networking
Speakers
John Glennane
Vanessa Rice
Matt Brown
Joe Keville
Martina Riches
Kieran Behan
About Zendesk Relate
Zendesk Relate is Zendesk’s flagship customer experience event. In 2022, for the first time, it’s online—everywhere. Treat yourself to irresistible programming, essential thought leadership, and perhaps the most satisfying of all: a devoted space to think strategically about the future.
Zendesk & Capventis
Our CRM journey started 20 years ago, over ten years before Zendesk was born, with Capventis starting our CRM business as a Siebel partner. The CRM practice morphed into an Oracle business after Siebel’s acquisition; however, in 2019, we decided to adopt Zendesk as the most modern customer engagement platform. It was an easy step for our consultants. Implementing Zendesk for disruptor retail customers allows us to bring 20 years of best practice Customer Engagement (CE) to bear together with a highly flexible, true omnichannel solution.