22nd of September

Future of CX
Breakfast with Capventis

An event inspired by Zendesk Relate

Join us and Zendesk in person in Dublin on the 22nd of September at 9am for a Breakfast event on the Future of CX. Here’s what to expect:

– A deep dive into the Future of CX
– A great speaker line-up, including leading retailer Brown Thomas Arnotts and their journey with CX
– A fantastic opportunity to network with other CX professionals
– A nice breakfast to start your day

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Register here:


    About the event

    22nd of September 2022
    9am – 11:30am
    Zendesk, 55 Charlemont Pl, Saint Kevin’s, Dublin, D02 F985

    We’ve learned a lot about what customers expect and what businesses are capable of – but how about having a look at what the future is made of?

    Come and have breakfast with us and Zendesk, in person, in the Zendesk Office. After this event, you will be up to date on the latest news impacting CX function. We will touch upon topics such as AI & Automation, Conversational CRM, and Customer Journey, to name a few.

    This will also be your opportunity to see a live demo, ask all your questions to CX experts, and network with other CX professionals around coffee and cakes. This event is for all the Customer Experience and Customer Service professionals who are curious to hear more about the future of CX and who want to stay ahead of tomorrow’s challenges.

    Agenda

    9:00am

    Breakfast with Capventis & Zendesk

    Begin your day with coffee and fresh pastries.
    9:30am

    Keynote: Current state of CX & where it’s heading

    In this keynote, John Glennane, founder and CEO of Capventis, will explore concepts like ‘Data to Know’ and ‘Data to Do’ and see how they can be leveraged to deliver successful Customer eXperiences and make sure that everyone wins in today’s eXperience Economy.
    9:50am

    5 Big Bets for the Future of CX

    Vanessa Rice, Account Executive at Zendesk, will share what their short and long-term bets are and what they think businesses will need to think about going forward. Our big bets for the Future of CX will focus on five main product areas: conversational CRM, AI, customer journey, customer intelligence and platform. Lots of evolution ahead and it will happen faster than we know it.
    10:10am

    Break

    10:25am

    Brown Thomas Arnotts & their CX Journey

    Hear from Luxury retailer Brown Thomas|Arnotts, where they will share their insights on their CX transformation and plans for the future
    10:50am

    CX in Action – Live Demo

    11:00am

    Q&A and Networking

    Ask your questions and network with other CX professionals.

    Speakers

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    John Glennane

    Founder and CEO, Capventis
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    Vanessa Rice

    Account Executive, Zendesk
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    Matt Brown

    Head of Customer Engagement, Capventis
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    Joe Keville

    Divisional Manager Customer Service
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    Martina Riches

    Head of Customer Services
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    Kieran Behan

    Customer Experience Executive

    About Zendesk Relate

    Zendesk Relate is Zendesk’s flagship customer experience event. In 2022, for the first time, it’s online—everywhere. Treat yourself to irresistible programming, essential thought leadership, and perhaps the most satisfying of all: a devoted space to think strategically about the future.

    QuartCircle Green
    CX event

    Zendesk & Capventis

    Our CRM journey started 20 years ago, over ten years before Zendesk was born, with Capventis starting our CRM business as a Siebel partner. The CRM practice morphed into an Oracle business after Siebel’s acquisition; however, in 2019, we decided to adopt Zendesk as the most modern customer engagement platform. It was an easy step for our consultants. Implementing Zendesk for disruptor retail customers allows us to bring 20 years of best practice Customer Engagement (CE) to bear together with a highly flexible, true omnichannel solution.