Oracle

The Oracle CX Application Suite consists of the most complete and best-of-breed range of applications for the digital age. They cover all the core functions of marketing, sales and service, as well as a set of additional point solutions addressing very specific challenges.

 

The CX Suite is all in the cloud, making it easier to manage and easier to implement. Capventis provides expertise and services around all of these solutions, leveraging our experience built up through multiple projects going back to the ‘90s.

Service Cloud

Oracle Service Cloud – OSrvC -, formerly known as RightNow, provides the most comprehensive, complete and fully integrated omni-channel CX solution. It comprises Marketing, Sales, and Service functionalities, as well as a Social and Analytics platform, helping organisations increase sales and adoption, build trust and strengthen relationships, reduce costs and effort.

Sales Cloud

Oracle Sales Cloud – OSC – enables a modern, comprehensive and smart approach for the business, supporting sales force automation, sales performance management and  partner relationship management. OSC provides sales intelligence through embedded reports and dashboards, providing key insights and information, and enabling immediate action.

Marketing Cloud

Transform sales and marketing with award-winning marketing technology and expertise. Oracle Marketing Cloud, formerly known as Eloqua, provides CMOs with data-driven solutions to unify marketing resources and empower teams to deliver more personalised customer experiences and content across every channel.

Policy Automation

Oracle Policy Automation – OPA – is an end-to-end solution for capturing, managing and deploying complex legislation, regulation and procedures. This provides the means, not only to guide people through the rules and establishing the entitlements, but also to ensure right-time-first-time for everybody, including the customer, and to evidence compliance.

Service Cloud

Oracle Service Cloud – OSrvC -, formerly known as RightNow, provides the most comprehensive, complete and fully integrated omni-channel CX solution. It comprises Marketing, Sales, and Service functionalities, as well as a Social and Analytics platform, helping organisations increase sales and adoption, build trust and strengthen relationships, reduce costs and effort.

Sales Cloud

Oracle Sales Cloud – OSC – enables a modern, comprehensive and smart approach for the business, supporting sales force automation, sales performance management and  partner relationship management. OSC provides sales intelligence through embedded reports and dashboards, providing key insights and information, and enabling immediate action.

Marketing Cloud

Transform sales and marketing with award-winning marketing technology and expertise. Oracle Marketing Cloud, formerly known as Eloqua, provides CMOs with data-driven solutions to unify marketing resources and empower teams to deliver more personalised customer experiences and content across every channel.

Policy Automation

Oracle Policy Automation – OPA – is an end-to-end solution for capturing, managing and deploying complex legislation, regulation and procedures. This provides the means, not only to guide people through the rules and establishing the entitlements, but also to ensure right-time-first-time for everybody, including the customer, and to evidence compliance.

The Oracle CX suite, beyond the core marketing, sales and service cloud solutions, is very comprehensive with different applications focusing on very specific business challenges.

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