Our knowledge is your power
We work as an extension of your team. We offer an effective combination of broad customer service expertise and in-depth product knowledge to help you deliver a differentiated customer experience.
Experts who work with you
Our team of consultants work with you to design a solution around your customer service goals. Through iterative design sessions and user testing, we ensure Zendesk is configured to deliver strategic impact to your business.
Deploy with confidence
After your training workshop, you’ll be equipped with the skills to manage your Zendesk deployment and optimise your operations
Our implementation methodology is based on 20 years of delivering outstanding customer experiences across hundreds of successful customers. We have developed tried and proven methods for providing quality and on-time deployments regardless of where you are in your customer service journey or the complexity of your operations.
Understand your business goals and requirements to inform our approach
Design and provide best-practices and training to setup your Zendesk instance
Prepare your organisation for a successful go-live, with our support
Understand your business goals and requirements to lead our implementation approach
Design and implement your solution side-by-side and test that it works
Prepare your organisation for a successful go-live, including training and customer advocates on-hand