ZENDESK SUPPORTZendesk Launch Packages

Authorised Implementer Solution Provider

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WE GUIDE, WE BUILD TOGETHER

Designed for your support agents, our team of Zendesk experts help you create a solution designed to your needs.

Our knowledge is your power

We work as an extension of your team. We offer an effective combination of broad customer service expertise and in-depth product knowledge to help you deliver a differentiated customer experience.

Experts who work with you

Our team of consultants work with you to design a solution around your customer service goals. Through iterative design sessions and user testing, we ensure Zendesk is configured to deliver strategic impact to your business.

Deploy with confidence

After your training workshop, you’ll be equipped with the skills to manage your Zendesk deployment and optimise your operations

Our Launch Framework

Our implementation methodology is based on 20 years of delivering outstanding customer experiences across hundreds of successful customers. We have developed tried and proven methods for providing quality and on-time deployments regardless of where you are in your customer service journey or the complexity of your operations.

LEARN

Understand your business goals and requirements to inform our implementation approach

CREATE

Design and implement your solution side-by-side and test that it works exactly as you need it to

LAUNCH

Prepare your organisation for a successful go-live, including training and customer advocates on-hand

MANAGE

Ensure your project stays on track, and work within your organisation to manage change and mitigate potential risks

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Starter Launch Package

1. LEARN

Understand your business goals and requirements to inform our approach

Understand your priorities
Review key milestones
Timeline for launch

2. CREATE

Design and provide best-practices and training to setup your Zendesk instance

Train your project team (based on function/role)
Provide recommendations & best practices
Seven remote configuration calls(1 hour each)

3. LAUNCH

Prepare your organisation for a successful go-live, with our support

Conduct final review
Address open questions
Continuous support through go-live
Ensure successful launch

Cost: £4,000

Core Launch Package

1. LEARN

Understand your business goals and requirements to lead our implementation approach

On-site scoping and design workshop
Understand your business priorities
Project plan with timeline for launch

2. CREATE

Design and implement your solution side-by-side and test that it works

Configuration and side-by-side support
Add users
Configure channels
Business rules
Groups & views
Ticket fields & forms

3. LAUNCH

Prepare your organisation for a successful go-live, including training and customer advocates on-hand

Side by side configuration review
UAT support
Go-Live readiness preperation
Post go-live support

Cost: £7,500

Enquire about our Zendesk support packages

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