ZENDESK SUPPORTZendesk Launch Packages

Authorised Implementer Solution Provider
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WE GUIDE, WE BUILD TOGETHER

Designed for your support agents, our team of Zendesk experts help you create a solution designed to your needs.

Our knowledge is your power

We work as an extension of your team. We offer an effective combination of broad customer service expertise and in-depth product knowledge to help you deliver a differentiated customer experience.

Experts who work with you

Our team of consultants work with you to design a solution around your customer service goals. Through iterative design sessions and user testing, we ensure Zendesk is configured to deliver strategic impact to your business.

Deploy with confidence

After your training workshop, you’ll be equipped with the skills to manage your Zendesk deployment and optimise your operations

Our Launch Framework

Our implementation methodology is based on 20 years of delivering outstanding customer experiences across hundreds of successful customers. We have developed tried and proven methods for providing quality and on-time deployments regardless of where you are in your customer service journey or the complexity of your operations.

LEARN
Understand your business goals and requirements to inform our implementation approach
CREATE
Design and implement your solution side-by-side and test that it works exactly as you need it to
LAUNCH
Prepare your organisation for a successful go-live, including training and customer advocates on-hand
MANAGE
Ensure your project stays on track, and work within your organisation to manage change and mitigate potential risks
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Starter Launch Package

1. LEARN

Understand your business goals and requirements to inform our approach

  • Understand your priorities
  • Review key milestones
  • Timeline for launch

2. CREATE

Design and provide best-practices and training to setup your Zendesk instance

  • Train your project team (based on function/role)
  • Provide recommendations & best practices
  • Seven remote configuration calls(1 hour each)

3. LAUNCH

Prepare your organisation for a successful go-live, with our support

  • Conduct final review
  • Address open questions
  • Continuous support through go-live
  • Ensure successful launch

Cost: £4,000

Core Launch Package

1. LEARN

Understand your business goals and requirements to lead our implementation approach

  • On-site scoping and design workshop
  • Understand your business priorities
  • Project plan with timeline for launch

2. CREATE

Design and implement your solution side-by-side and test that it works

  • Configuration and side-by-side support
  • Add users
  • Configure channels
  • Business rules
  • Groups & views
  • Ticket fields & forms

3. LAUNCH

Prepare your organisation for a successful go-live, including training and customer advocates on-hand

  • Side by side configuration review
  • UAT support
  • Go-Live readiness preperation
  • Post go-live support

Cost: £7,500

Enquire about our Zendesk support packages

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