Our work with Gerry revolves around our customer experience propositions. Gerry takes a unique approach that eschews the newest shiny technology toys as normal starting points for business transformation and focuses on getting back to basics with four fundamental principles founded on the concept of simplicity and that are vital to underpinning a successful customer experience strategy:
He provides strategic, operational and educational support through keynote presentations, workshops, seminars and consultancy engagements based on these four principles. He delivers straight talking, no-nonsense advice and practical solutions to help companies step out of their siloed comfort zones.
He encourages and sometimes cajoles them to take a long hard look at themselves, how their customers see them and their adoption of the four principles. He helps them understand and utilize these key principles by aligning them with human interactions, process reinvention and operational improvements, to overcome the barriers to delivering a great customer experience.
Gerry Brown aka The Customer Lifeguard is on a mission to save the world from bad customer service. He can help you breathe life into your customer service operations and customer experience strategy by ensuring that your strategy, people and technology are aligned to provide positive outcomes for your customers and colleagues.
During his career, Gerry has provided organisational leadership on people development, business transformation, customer engagement and technology enablement for some of the largest companies in the UK, Canada, and EMEA. These include National Express, South Yorkshire Passenger Transport Executive, The Royal Albert Hall, O2, Screwfix, Sage, BSkyB, Bell Canada and TELUS.