Engage with your customers on the channel that is most convenient to you and requires the least effort.
Customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place.
If you’re curious to see what Customer eXperience will look like in the future… look no further. This 20-minute demo will give you a preview of what you can do today with your Zendesk instance and deliver fantastic experiences to your customers today.
Working with Capventis was the best decision we made when customising Zendesk to best suit our needs. From the initial requirements call straight to implementation we were very pleased how smoothly the project progressed. Throughout UAT, Capventis were very understanding, clear and helpful & we were extremely impressed with the final product. If you require assistance to customise Zendesk, we highly recommend Capventis
Our CRM journey started 20 years ago, over ten years before Zendesk was born, with Capventis starting our CRM business as a Siebel partner. The CRM practice morphed into an Oracle business after Siebel’s acquisition; however, last year, we decided to adopt Zendesk as the most modern customer engagement platform. It was an easy step for our consultants. Implementing Zendesk for disruptor retail customers allows us to bring 20 years of best practice Customer Engagement (CE) to bear together with a highly flexible, true omnichannel solution.