With 80% of customers leaving after having one bad experience*, it is crucial to deliver outstanding experiences. Make every interaction they have with you effortless and meet them on the channel of their choice using Zendesk.
*Gartner, Future of Work Trends: Top 3 Customer Experience Trends, Don Scheibenreif & Tori Paulman, 18 October 2021
Automate your HR and IT flows and support your internal teams to divert internal tickets and shorten response times.
Improve the Employee eXperience and reduce costs by:
A human-centered helpdesk for your teams, enabling them to:
Our CRM journey started 20 years ago, over ten years before Zendesk was born, with Capventis starting our CRM business as a Siebel partner. In 2019, we decided to adopt Zendesk as the most modern customer engagement platform. It was an easy step for our consultants. Implementing Zendesk for our customers allows us to bring 20 years of best practice Customer Engagement (CE) to bear together with a highly flexible, true omnichannel solution.