PROVIDE TAILORED EXPERIENCES ACROSS ALL CHANNELSZendesk

“Working with Capventis was the best decision we made when customising Zendesk to best suit our needs.“ – OpenJaw Technologies

Connect with your customers on any channel

Engage with your customers on the channel that is most convenient to you and requires the least effort.

Customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place.

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SUPPORT
Integrated customer support: Track, prioritise and address customer needs. All interactions in one place, providing seamless communication.
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GUIDE
Knowledge base & smart self-service: Anything anybody needs to know with Zendesk Guide. Smarter with AI-powered Answer Bot.
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CHAT
Live chat & messaging: Quick access to a real person, connecting inside and outside. Proactively engage in real-time and in context with Zendesk Chat.
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TALK
Call centre: Complete seamless call centre making it easy and efficient for phone call. Zendesk Talk part of an omnichannel support experience.
OpenJaw

Working with Capventis was the best decision we made when customising Zendesk to best suit our needs. From the initial requirements call straight to implementation we were very pleased how smoothly the project progressed. Throughout UAT, Capventis were very understanding, clear and helpful & we were extremely impressed with the final product. If you require assistance to customise Zendesk, we highly recommend Capventis

OpenJaw Technologies

Brian Foley, Head of Customer Support

Discover our Zendesk Services Packages

Built with your customers in mind
Zendesk Support - Implementation Pack

DEPLOY YOUR ZENDESK WITH CONFIDENCEZendesk Implementation Pack

Produced for both SMB and enterprise accounts, our team of Zendesk experts help you create a solution designed to your needs. We work as an extension of your team. We offer an effective combination of broad customer service expertise and in-depth product knowledge to help you deliver a differentiated customer experience. Our team of consultants work with you to design a solution around your customer service goals. Through iterative design sessions and user testing, we ensure Zendesk is configured to deliver strategic impact to your business.
Zendesk Support - Implementation Pack
Zendesk Support - Healthcheck Package
Zendesk Support - Healthcheck Package

GET FULL ROI FROM YOUR INVESTMENTZendesk Healthcheck Pack

Make sure you are getting the most from your investment with a Zendesk Healthcheck from Capventis. Our consultants will audit the current health of your customer support process and identify areas where you can optimise your instance, based upon industry best practices. We can help speed up your ticket resolution time, improve agent performance, ensure you have the right amount of agents, and make improvements to your customer experience.
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OPTIMISE YOUR CUSTOMER EXPERIENCEZendesk Optimisation Pack

A significant challenge for any business when implementing a customer support service is ensuring you are getting full value from your investment. Your customer support technology should evolve with you as your business scales. While every business is unique, growing companies often have common pain points and challenges. We work as an extension of your team offering an effective combination of broad customer service expertise and in-depth product knowledge to help you deliver a differentiated customer experience.
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OUR ZENDESK JOURNEY“Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.”

– Shep Hyken; customer service expert, author, and speaker. 

Our CRM journey started 20 years ago, over ten years before Zendesk was born, with Capventis starting our CRM business as a Siebel partner. The CRM practice morphed into an Oracle business after Siebel’s acquisition; however, last year, we decided to adopt Zendesk as the most modern customer engagement platform. It was an easy step for our consultants. Implementing Zendesk for disruptor retail customers allows us to bring 20 years of best practice Customer Engagement (CE) to bear together with a highly flexible, true omnichannel solution.  

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Talk to us about getting the most from your ZendeskGet Zendesk Working For You

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