Good enough customer service is no longer good enoughZendesk

Provide tailored experiences across all channels and increase customer loyalty

Zendesk for better Customer ServiceGive your customers the best support,
on the channel of their choice

With 80% of customers leaving after having one bad experience*, it is crucial to deliver outstanding experiences. Make every interaction they have with you effortless and meet them on the channel of their choice using Zendesk.

Make it easy for the customer

... and for the agent
Communicate everywhere
Meet your customers where they are. Gather all their interactions in one place and keep the conversation going on any channel without losing any information.
Help your customers help themselves by answering their questions before they get a chance to ask. Deflect tickets thanks to Zendesk AI capabilities and save time and effort.
Increase Agent Productivity
Agents can focus on what matters thanks to workspace allowing them to handle every request in an efficient way.
Centralised platform
Centralised platform
Agents have a unified view of every customer interaction in a single workplace. Zendesk is simple to use and makes collaboration between teams super easy.

*Gartner, Future of Work Trends: Top 3 Customer Experience Trends, Don Scheibenreif & Tori Paulman, 18 October 2021

Zendesk for better Employee eXperienceEmpower your internal teams
to deliver a modern Employee eXperience

Great eXperiences are not just for your customers

Automate your HR and IT flows and support your internal teams to divert internal tickets and shorten response times.

ITSM Solution

Zendesk for IT

Align IT priorities with your business needs
ITSM icon

Improve the Employee eXperience and reduce costs by:

  • Optimising IT Processes such as Change Management and Incident Management
  • Automating Asset Management
  • Leveraging the power of AI, Chatbots and Self Service
  • Using insights to continually improve
  • Maximising the business value of IT Support
HR Solution

Zendesk for HR

Engage your employees for better business

A human-centered helpdesk for your teams, enabling them to: 

  • Self-serve and find the information they need
  • Reach out to HR via their preferred channel
  • Have a unified view of the employee data
  • Make data-led decisions thanks to insights
  • Connect easily with other HR tools

Discover our Zendesk Services Packages

Built with your customers in mind

Starter Launch Package

Understand your business goals, learn about best practices and launch your solution with our guidance.

Core Launch Package

Understand your goals, implement you solution and go live. We build and manage your solution with you to ensure a successful go live.

Healthcheck Package

Make sure you are making the most of your Zendesk investment with a two days workshop ran with two of our consultants.

Our CRM journey started 20 years ago, over ten years before Zendesk was born, with Capventis starting our CRM business as a Siebel partner. In 2019, we decided to adopt Zendesk as the most modern customer engagement platform. It was an easy step for our consultants. Implementing Zendesk for our customers allows us to bring 20 years of best practice Customer Engagement (CE) to bear together with a highly flexible, true omnichannel solution.  

Talk to us about getting the most from your customer serviceAdopt New Customer Service Best Practices