PROVIDE TAILORED EXPERIENCES ACROSS ALL CHANNELSZendesk

“Working with Capventis was the best decision we made when customising Zendesk to best suit our needs.“ – OpenJaw Technologies

Connect with your customers on any channel

Whether you are only starting out using Zendesk and could use some guidance or you’ve been using the Zendesk platform for a while and would like to do even more, we are here to help you.

Engage with your customers on the channel that is most convenient to you and requires the least effort.

Customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place.

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SUPPORT
Integrated customer support: Track, prioritise and address customer needs. All interactions in one place, providing seamless communication.
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GUIDE
Knowledge base & smart self-service: Anything anybody needs to know with Zendesk Guide. Smarter with AI-powered Answer Bot.
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CHAT
Live chat & messaging: Quick access to a real person, connecting inside and outside. Proactively engage in real-time and in context with Zendesk Chat.
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TALK
Call centre: Complete seamless call centre making it easy and efficient for phone call. Zendesk Talk part of an omnichannel support experience.

Discover our Zendesk Services Packages

Built with your customers in mind
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OpenJaw

Working with Capventis was the best decision we made when customising Zendesk to best suit our needs. From the initial requirements call straight to implementation we were very pleased how smoothly the project progressed. Throughout UAT, Capventis were very understanding, clear and helpful & we were extremely impressed with the final product. If you require assistance to customise Zendesk, we highly recommend Capventis

OpenJaw Technologies

Brian Foley, Head of Customer Support
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Zendesk Support Launch Packages

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Zendesk Healthcheck & Optimisation Package

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Zendesk Data Migration Package

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OUR ZENDESK JOURNEY“Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.”

– Shep Hyken; customer service expert, author, and speaker. 

Our CRM journey started 20 years ago, over ten years before Zendesk was born, with Capventis starting our CRM business as a Siebel partner. The CRM practice morphed into an Oracle business after Siebel’s acquisition; however, last year, we decided to adopt Zendesk as the most modern customer engagement platform. It was an easy step for our consultants. Implementing Zendesk for disruptor retail customers allows us to bring 20 years of best practice Customer Engagement (CE) to bear together with a highly flexible, true omnichannel solution.  

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Talk to us about getting the most from your customer supportAdopt New Customer Success Best Practices

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