Teresa Monroe
A winning partnership
People and Technology are Key
for a Successful XM Transformation
Teresa Monroe Partners bring and share a unique operational experience in customer centric roles at the executive level with proven competencies in designing and implementing global customer and employee experience programs.
Together Teresa Monroe and Capventis are working hand-in-hand to build customized offerings depending on your needs and resources while helping you make the most out of your investment.
The complete and end-to-end offering for
Customer and Employee Experience
Any successful customer experience (CX) program needs buy-in
from the top of the organisation – to fund it, shape it and
to help embed it from the top down.
from the top of the organisation – to fund it, shape it and
to help embed it from the top down.
Discover how working with Capventis and Teresa Monroe
will ensure a successful rollout of your XM programme
Strategic Consulting
Company Readiness
Assess Company Readiness for CX and EX
Business Strategy
Create or Map Business Strategy
Experience Strategy
Define and Design Experience Stategy
Programme Management
Roadmap Program
Map Customer or Employee Journey
Baseline Measure
Measure Baseline and Analyse
Customer Journey
Build Roadmap Create Program
Customer Journey
Build Roadmap Create Program
Baseline Measure
Measure Baseline and Analyse
Roadmap Program
Map Customer or Employee Journey
Technology Implementation
Design Implement
Design and Implement Solution
Deploy Deliver
Design and Deliver Outcomes
Confirm Expand
Confirm Value and Expand