Teresa Monroe

A winning partnership

People and Technology are Key
for a Successful XM Transformation

Teresa Monroe Partners bring and share a unique operational experience in customer centric roles at the executive level with proven competencies in designing and implementing global customer and employee experience programs.

Together Teresa Monroe and Capventis are working hand-in-hand to build customized offerings depending on your needs and resources while helping you make the most out of your investment.

The complete and end-to-end offering for
Customer and Employee Experience

Any successful customer experience (CX) program needs buy-in
from the top of the organisation – to fund it, shape it and
to help embed it from the top down.
Discover how working with Capventis and Teresa Monroe
will ensure a successful rollout of your XM programme
Qualtrics experience managment services

Strategic Consulting

Company Readiness

Assess Company Readiness for CX and EX

Business Strategy

Create or Map Business Strategy

Experience Strategy

Define and Design Experience Stategy

Programme Management

Roadmap Program

Map Customer or Employee Journey

Baseline Measure

Measure Baseline and Analyse

Customer Journey

Build Roadmap Create Program

Customer Journey

Build Roadmap Create Program

Baseline Measure

Measure Baseline and Analyse

Roadmap Program

Map Customer or Employee Journey

Technology Implementation

Design Implement

Design and Implement Solution

Deploy Deliver

Design and Deliver Outcomes

Confirm Expand

Confirm Value and Expand

Talk to us today about your XM programme

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