The landscape of customer eXperience (CX) is rapidly evolving, and 2024 is a significant year of transformation. In collaboration with Zendesk, we bring you the annual CX Trends Report, unveiling 10 trends driving the customer eXperience towards a smarter future.
70% of CX leaders are rethinking their entire customer journey strategy, making 2024 a cornerstone in the evolution of customer eXperience. Explore the report which offers essential insights to navigate the rapidly changing CX landscape and stay ahead.
🤖 AI + Intelligent Experiences.
Dive into the impact of AI on chatbots, with 64% of CX leaders increasing investments in evolving chatbots. Discover the importance of AI transparency and how generative AI is offering personalised and interactive experiences.
🔐 Data + Trustworthy Experiences.
Understand the responsibility of CX leaders, as 77% see themselves accountable for ensuring customer data safety. Learn about the future of security, data privacy, and leveraging customer data for instant experiences.
🚀 Next Gen + Immersive Experiences.
56% of organisations plan to integrate conversational commerce within the next year. Explore how emerging tech is influencing conversational commerce, voice, and phone support, along with agent management tools.
Download the CX Trends 2024 Report to gain valuable insights into the future of customer eXperience.