Traditional loyalty metrics stop short.
NPS and CSAT give you a snapshot. They tell you what your customers feel – but not how it’s changing. Promoters today might be tomorrow’s Passives. Detractors might be improving. And without that context, your retention strategy is flying blind.

What is LSI?
The Loyalty Shift Index (LSI) is a supplemental metric to Net Promoter Score (NPS) that quantifies the directional movement of customer sentiment over time. Unlike static NPS snapshots, LSI highlights the magnitude and quality of change – whether a customer is becoming more loyal, staying neutral, or declining in sentiment.

This gives CX teams early warning signals and a sharper view into what actions are working – or not.

With LSI, you’ll uncover:

⤑ Which customers are quietly moving closer to churn
⤑ Where positive sentiment is building – and how to act on it
⤑ The impact of recent CX changes on loyalty momentum
⤑ How much revenue could be at risk – or recoverable

We turn your existing NPS or survey data into actionable loyalty intelligence, including:

✔ A Loyalty Shift Index score by customer or segment
✔ Visual dashboards that track loyalty movement over time
✔ Optional churn prediction using Machine Learning
✔ Strategic recommendations for reducing churn and increasing loyalty ROI

No new surveys. No new platforms. Just smarter insights.

Let’s show you what LSI reveals – using your own data.

Fill in the form to get your own Free Loyalty Risk Snapshot.