Zendesk

Capventis are helping customers to improve their customer services with Zendesk Platform. The Zendesk platform is highly scalable and offers the flexibility and integration capabilities that will serve the most complex and demanding customer care issues.

The Zendesk Suite:

SUPPORT

Integrated customer support: Track, prioritise and address customer needs. All interactions in one place, providing seamless communication.

GUIDE

Knowledge base & smart self-service: Anything anybody needs to know with Zendesk Guide. Smarter with AI-powered Answer Bot.

CHAT

Live chat & messaging: Quick access to a real person, connecting inside and outside. Proactively engage in real-time and in context with Zendesk Chat.

TALK

Call centre: Complete seamless call centre making it easy and efficient for phone call. Zendesk Talk part of an omnichannel support experience.

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