Zendesk

Provide tailored experiences across all channels and increase customer loyalty

Zendesk for better Customer ServiceGive your customers the best support,
on the channel of their choice

With 80% of customers leaving after having one bad experience*, it is crucial to deliver outstanding experiences. Make every interaction they have with you effortless and meet them on the channel of their choice using Zendesk.

Make it easy for the customer

... and for the agent

Communicate everywhere

Meet your customers where they are. Gather all their interactions in one place and keep the conversation going on any channel without losing any information.

Self-service

Help your customers help themselves by answering their questions before they get a chance to ask. Deflect tickets thanks to Zendesk AI capabilities and save time and effort.

Increase Agent Productivity

Agents can focus on what matters thanks to workspace allowing them to handle every request in an efficient way.

Centralised platform

Agents have a unified view of every customer interaction in a single workplace. Zendesk is simple to use and makes collaboration between teams super easy.

*Gartner, Future of Work Trends: Top 3 Customer Experience Trends, Don Scheibenreif & Tori Paulman, 18 October 2021

Zendesk for better Employee eXperienceEmpower your internal teams
to deliver a modern Employee eXperience

Great eXperiences are not just for your customers

Automate your HR and IT flows and support your internal teams to divert internal tickets and shorten response times.

ITSM Solution

Zendesk for IT

Align IT priorities with your business needs

Improve the Employee eXperience and reduce costs by:

Optimising IT Processes (Change Management & Incident Management)
Automating Asset Management
Leveraging the power of AI, Chatbots and Self Service
Using insights to continually improve
Maximising the business value of IT Support

HR Solution

Zendesk for HR

Engage your employees for better business

A human-centered helpdesk for your teams, enabling them to:

Self-serve and find the information they need
Reach out to HR via their preferred channel
Have a unified view of the employee data
Make data-led decisions thanks to insights
Connect easily with other HR tools

The Zendesk Resolution Platform

The perfect blend of automation and human assistance to deliver the best service outcomes for the AI era.

- Resolutions, not just closed tickets

- AI-driven workflow acceleration

- Data-driven continuous improvement

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Learning That Sets Us Apart

AI + human agents working together and continuously on a unified platform.

- Unlock scalable service interactions

- Deliver consistent, high-quality experiences

- Accelerate resolutions with automation

- Leverage insights that drive real outcomes

Discover our Zendesk Services Packages

Built with your customers in mind

Starter Launch Package

Understand your business goals, learn about best practices and launch your solution with our guidance.

Find out more

Core Launch Package

Understand your goals, implement you solution and go live. We build and manage your solution with you to ensure a successful go live.

Find out more

Health Check Package

Make sure you are making the most of your Zendesk investment with a strategy workshop run with two of our consultants.

Find out more

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Capventis is proud to be a Zendesk Advanced Partner.

Our CRM journey started 20 years ago, and in 2019 we decided to adopt Zendesk as the most modern Customer and Employee Engagement SaaS solution. It was an easy step for our consultants; implementing Zendesk for our customers allows us to bring 20 years of best practice Customer and Employee Engagement to bear together with a highly flexible, truly omnichannel solution.

Talk to us about getting the most out of your EngagementAdopt New Customer and Employee Engagement Best Practices

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