Experience Management

Experience Management

  • Employee Experience
  • Brand Experience
  • Product Experience
  • Customer Experience

Capturing data from the experiences of customers and employees interacting with a company is vital, both in analysing performance and deciding on actions required to deliver Business Improvement. eXperience Data emanates from

 

  • Customer Experience
  • Employee Experience
  • Brand Experience
  • Product Experience

 

As partners of Qualtrics, Capventis work with Qualtrics Experience Management Platform (XM Platform Suite) to collect eXperience Data and deliver Business Improvement by driving the following

Our Customers 

 

At Capventis, we have successfully delivered an experience management solutions with the Qualtrics XM platform suite from implementation services to audit service to fully managed professional suite to over 40 customers.

 
Adidas
London School of Business
Michelin
Mitie
 

Capventis Services 

The services provided range from implementation services to audit services to fully managed professional suite.

Implementation Services

By providing the right level of engagement to our customers based on their desired outcome from Qualtrics XM suite including from:

 

XM STARTER PACKAGE

  • XM Starter Package allows customers to gain internal capabilities to ensure they are able to achieve a positive outcome from using the Qualtrics XM Platform Suite
  • Capventis dedicated consultants will offer a user guidance to self-service training to help educate and familiarise new users on the Qualtrics XM Platform Suite.
  • A customer can select from one of the products from the Qualtrics XM Platform Suite from Customer Experience, Employee Experience, Brand Experience and Product Experience.

 

XM STARTER PLUS PACKAGE

  • XM starter plus is an extended version of the XM Starter Package providing customers with internal capabilities to ensure they are able to achieve a positive outcome from using the platform.

Audit Service

At Capventis, our team of expert consultants can help organisations to maximise value based on conducting an XM Audit on your current experience management solutions:

 

  • Business Scope. From understanding the scope of the business with Qualtrics XM Platform
  • Qualtrics XM Platform. To reviewing the current platform usage, usability and output
  • Programme and Value. Programme Management to feedback loop action
  • Assemble and Collate. Capventis will present the findings and recommendations back to the clients

Configuration

 

At Capventis, we offer our clients a tailored training and/or Custom Configuration & Delivery of the Qualtrics XM Platform Suite. By providing fully managed professional services which allow customers to gain the optimal usage from the Qualtrics XM Platform Suite from Joint core team to XML Plated to SME and as well as providing a feedback loop to customers including an improvement strategy.

Technology Partner

Learn more about Qualtrics Experience Management Platform

 

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